Work Orders

Training Program

About Lesson

Rules for when a work order is opened:

Issue work order (Unit #, Work order subject)
Description: List the details of the task.
Make sure the apartment number is assigned to the correct property.
Use the boxes on the left-hand side of the work order page. (Category, Priority, Status, Assigned To.)

Closing work orders:

(Currently, all non-office staff members close their work orders.)
Confirm- confirm with the resident by text, calling, emailing, etc. That the work order has been taken care of.

Before any work order is closed, the staff member must write the work performed and the materials used.

Closing work orders:

If a work order is waiting on a part, set the “status” to Pending, and in the resolution, put why.
If you know a work order is currently being worked on, please set the status to Work In Progress.

Close- Close it out of the system.

(Make sure it is assigned to the person who performed the work order before closing.)
Put a line through the work order with a highlighter once you have done so.

File- File it in the work order folder.

* Always do resident callbacks before closing out a work order **

The videos below will show you how to close a work order through the Rent Manager App and the system.

How to close a work order through Rent Manager.

How to Close a Work Order Through the Rent Manager App