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If it's something more serious, call and schedule an appointment with the pest control company.
If a resident tells you they have Bed Bugs, make an appointment with the pest control office right away.
Transferring a resident with Bed Bugs or Fleas is not permitted until the full treatment has been completed!
If a tenant has Bed Bugs or Fleas and asks for their carpet to be replaced, explain that decision-making cannot be made until treatment is complete.
Every time Pest Control comes, they treat at least one full building, plus anything else on the request sheet.