Work Orders
Rules for when a work order is opened:
- Issue work order (Unit #, Work order subject)
- Description: List the details of the task.
- Make sure the apartment number is assigned to the correct property.
- Use the boxes on the left-hand side of the work order page. (Category, Priority, Status, Assigned To.)
Closing work orders:
(Currently, all non-office staff members close their work orders.)
Confirm- confirm with the resident by text, calling, emailing, etc. That the work order has been taken care of.
- Before any work order is closed, the staff member must write the work performed and the materials used.
Closing work orders:
If a work order is waiting on a part, set the “status” to Pending, and in the resolution, put why.
If you know a work order is currently being worked on, please set the status to Work In Progress.
Close- Close it out of the system.
(Make sure it is assigned to the person who performed the work order before closing.)
Put a line through the work order with a highlighter once you have done so.
File- File it in the work order folder.
* Always do resident callbacks before closing out a work order **
The videos below will show you how to close a work order through the Rent Manager App and the system.
- How to close a work order through Rent Manager.
https://excelapts.com/wp-content/uploads/2022/02/How_to_Close_a_Work_Order_Through_Rent_Manager.mp4
How to Close a Work Order Through the Rent Manager App
https://excelapts.com/wp-content/uploads/2022/02/How_to_Close_a_Work_Order_Through_the_Rent_Manger_App.mp4