Course Content
Excel Property Management
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Company Rules – Conduct and Ethical Rules

All rules are mandatory and have no exceptions.

  • Dress Code
  • General Rules
  • General Office Rules
  • General Rules for Leasing

Dress Code (Must be in Dress code at all times) 

  • Blue Shirt (2 Given By Corporate). Any extra shirts you may need can be bought through corporate for a charge of $10) 
  • ID/TAG (Given by Corporate when you register) 
  • Slack – Dress Pants (Monday – Thursday) *Neutral Solid Colors (BLACK, NAVY, GREY, BROWN, WHITE) No extravagant colors (Pink, Purple, Orange, etc.)
  • Jeans can be worn ONLY on Fridays and Saturdays (Optional) (no Ripped Jeans)(No Tights)(No Bleached Jeans)
  • BELOW knee-length skirts are permissible.
  • Heels are acceptable, but be sure to bring flats or sneakers in case you need to walk the property.
  • Hair must be neatly done.
  • Makeup must look as natural as possible (No exaggerated Makeup) 
  • No visible tattoos.
  • No Distracting Hair Colors

General Rules

  • Come ready to work. Your makeup or hair should be done before walking into the office.
  • We have a ZERO tolerance policy for GOSSIPING & RUMORS. • Can lead to a formal review with the corporate supervisor
  • DO NOT share your Pay Rate or show your Check to anyone other than the Accountants.
  • ALWAYS be on time & Punctual. (If you know you are going to be late, please make sure to inform our supervisor & upper management. You must also text the payroll text number. Don’t wait for them to ask why you were late. *Must have a valid excuse with proof if applicable* Come in 5-10 minutes early to open the shop. 
  • Any time off (Leaving Early, Coming Late, Taking the Day off) needs to be discussed with the supervisor & upper management of your property at least 2 weeks prior)
  • You must greet everyone who comes through the door. ( Resident, prospect, coworkers, etc.)  

General Office Rules 

  • No eating at your desk.
  • No eating in the office if there is an aroma that travels
  • No Drinking at work, or on your lunch break. 
  • No Headphones while on the clock (This includes Air Pods)
  • No Parking in front of the office (So residents and prospects have easy access to the office)

General Rules for Leasing Team

  • You must greet everyone who comes through the door. ( Resident, prospect, coworkers, etc.)  
  • Three or more write-ups/warnings will result in a formal review from upper Management.  
  • Your Job is not only to lease, it’s to do anything the company deems necessary.  
  • Do NOT question your Manager or Supervisor. • If your manager or supervisor asks you to do something, you need to do it.
  • DO NOT shred any old or new documents. 
  • DO NOT accept any money before a signed lease.
  • Must do MINIMUM 10 Facebook Posts a day, & send proof text number. * Number will be provided for you*
  • ALL forms of payment are ONLINE or STORE PAYMENT. 
  • If there is an issue with your time, text the provided corporate number/email ASAP. • Do not wait a week before sending the text/email in, or there will be no guarantee you will get paid for those hours
  • Do not make any notices without corporate approval. 
  • Do not let people wait in the office for too long. ( If you are helping someone excuse yourself for a couple of seconds, ask what the person waiting needs. If it is something simple and quick, go ahead and do it. If it will require more time, tell them to have a seat.) 
  • No reducing the volume on the office phone ring.
  • If you don’t have a certain floor plan, convince them to go to a sister property
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