Course Content
Excel Property Management
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Overview
The Management Company
Mission & Vision
Organization within the Management Company
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Organizational Chart
The President
Administrative Vice President
Leasing Department
Training & inspection Department
Collections Department
Marketing Department
Human Resources Department
Operations Vice President
Central Shops
Maintenance Department
Make Ready Department
Finance & Accounting Department
The Properties
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Overview
Property Manager
Leasing Agent
Make Ready
Maintenance
Porter
Housekeeper
Support Personnel
Leasing Office
Accounting
Rent & Late Fees
Phone Call Scripts
Rent Manager
RmApp Suit Pro (Rent Manger App)
Email
Core Logic
The Intranet
Folders/Files
Copies Of Resident Keys
The Boards
Check Station
Application Station
Models
General Office Instructions
Resident Complaints
The Lease
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Overview
Lease Contract
Types of Leases
Composing a lease Contract
Important Clauses on the Lease Contract
Move-In Process
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Overview
Important Terminology
Qualifications to Lease an Apartment
Application Procedure (#1) – First Step
How to attend an interested party?
Application Due Diligence
Informing the Prospect of the decision corporate made:
The Appointment #2- Second Step
The transition between Prospect to Tenant
Prepare the Lease & Read for the Tenant
Tenant File Folder
Initial Move-In Fees
Taking Payments
Prepare the Apartment (#3) – Third Step
Turning In of Keys – Final Step #4
Payment of the initial move-in Fees
Setting up the Recurring Charges
Transfer Process
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Overview
Transfer Requirements / Necessities
Application and Inspection Procedure
Apartment Inspection
Signing the New Lease and Taking Payment
Add the new unit to the Tenant (Manual Contract)
Taking Payment
Preparing the apartment to move in!
Pay first month’s rent of new unit and pick up keys
Renewal Process
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OverView
Renewal Process
Renewal Tracking
Invitation to Renew & Lease Clauses
90-Day Notice
Renewal Application
Request Managing
Review & Send
Sign The Lease Contract
Updating the Board and Recurring Charges
Move Out Process
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Overview
Move out Process
Received 90-Day Notice
Key Return Form
The Move Out statement
System Move out
Important Procedures
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How to obtain applications from applicants on Rent Manager
Qualifications to Lease an Apartment
How do you properly move-in a pre-lease on Rent Manager?
How do you take payments using residents debit or credit card?
How to create a rent manager / web access account for online payments
How to add a proper transaction to a prospect/residents ledger
How to add recurring charges to a prospect/resident
How to create a vacancy list report of all available units
How to send emails to all residents at once
How to properly renew a lease on Rent Manager?
How to use CoreLogic for a background check
How to close a work order on Rent Manager
Support Procedures
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Overview
Pest Control
Pest Control Process
Work Orders
Taking Payments
Parking Permits (Tenants & Visitors)
Electricity
Rental Assistance
Carpet Decisions
Extra Procedures – Contract adjustments
Rent Manager
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Overview
Introduction
The Dashboard
Menu Home
Tenants – General Tab
Tenants – Contacts
Tenants – History / Notes
Tenants – Recurring Charges
Tenants – Transactions
Tenants – Add a charge
Tenants – How to read properly the balance (example)
Tenants – Payments
Tenants – Epay
Right Click Options
Compose Email
Write Letters
Prospects – Move-in
Rental Info – Applications
Services – Issues
Services – New issues
Accounting – Deposits
Reports – Rental Info – Tenant History Notes
Reports – Rent Roll – Summary Rent Roll
Reports – Occupancy – Unit Type Vacancy
Reports – Occupancy – Vacancy
Reports – Occupancy – Move-in & move-out
Reports – Occupancy – Lease Expiration
Reports – Receivables – Delinquency
Reports – Receivables – Receipts breakdown
Marketing
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Overview
Facebook Marketing
How to Post on Facebook MarketPlace
Lease Violations
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Overview
Most Common Lease Violations & Notices
Order of Events
1. Committing to the Lease Violation
2. Proof of Lease Violation
3. Creating the Lease Violation
4. Delivering the Lease Violation
Collections
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Overview
Collections Calendar
Text Notices
Paper Notices
Payment Plans
Eviction Process
Preparing Notices to Send
Delivering the 3 Day Notice
File Eviction & Court
File for eviction in Court
Move Out / Writ of Possession
Excel Property Management- Overview
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